What can we help you with?

PrintMail Support Live Accordion

The "Submit by e-mail" doesn't work

Due to the issues with Adobe Reader and Windows 7 machines some people are unable to send forms through the e-mail button.

Other ways to submit the form

Some other ways you can complete the form include:

  • Print the form, fill it out, and fax it back to us at (406) 444-5652 or scan it and e-mail it to our ordering mailbox, send by mail message service (deadhead) or mail through USPS to our address.
  • Save the PDF to your desktop by choosing File -> Save As... then attaching it to an e-mail to our ordering mailbox.

Please make sure to attach any samples as well.

Attaching samples to PDF form

  • You can submit your filled or scanned PDF form to our ordering mailbox with an attachment like a usual e-mail.
  • You can send a file(s) separetly to the FTP transfer site or sepearte e-mail. Please include the Job Description you gave on your form so we can track it properly.
  • You can attach a file to a PDF using the Comment Tools -> Annotation -> Attach File (paperclip icon). Once active you click on the PDF form at the top Right corner and it will ask you to attach a file to the PDF. Then choose Paperclip as your Attachment Icon. This ensures that we will see the attachment.

My files are too large to submit by e-mail. What should I do?

You have a couple of options:

  • You can submit a CD/DVD/USB through deadhead to Print & Mail Services with a copy of your completed in Order Form
  • You can submit a file through the State of Montana File Transfer Service. You will need your Username and Password (for state workers this is usually your username and password used to log into the mine.mt.gov or ePass site).

How do I use the State of Montana File Transfer Service?

First: Login to the ePass site at: https://app.mt.gov/epass/epass

  • State employees make sure to click "Montana State Employee" link underneath the Username otherwise you will not be able to log in.
  • Those who are not state employees may create an ePass account through the New Customer "Create an Account" button on the right side.

Second: After logging into the ePass site you will see a link on the left column that says "File Transfer Service" and click the link.

Third: You may now send a new file(s) through the transfer system by clicking the link that says "Send a new file or files".

  • Under files to be sent click the "Browse..." button and browse to the file you wish to send ( you many only choose one file at a time)
  • After you click "OK" you must click on the " + Add To File List" button or the file will not be added. Once all files are added to the list click the "Continue" button
  • The new screen asks where you would like to send your file(s) click the "State Employee, ePass Montana Customer or Previous Recipients" link. Once here you can add the person by e-mail, ePass account e-mail or a previous person you sent files to from the list
  • When you are finished in filling the information simply click the "Send" button to finalize the transfer

If you feel you are still having problems please feel free to contact the Montana State ITSD Service or our main office line and ask to speak to someone who can help walk you through a file transfer.

Do I need a cost disclosure?

Although the requirement is set forth in Section 18-7-306 MCA you have the right to opt out of a cost disclosure. However, please be informed that you are taking the risk upon yourself if you mark "no" on the cost disclosure on our form. The cost disclosure is small and can be made to match your style to blend better with the project. It uses a one point border but the text can be aligned left, center, or justified. You may also have the font match the rest of your project text and even the color.

What do you offer or who can I speak with about getting my project printed and/or mailed?

  • If you have questions about what type of assembly and printing we can do (paper color, paper type, printing color, printing black and white, printing two-color, bindery, laminating, UV Coating, shrink wrapping, colors, black and white, etc.) please contact our Print Manager at (406) 444-1833.
  • If you have questions about mailing rates, standards, or procedures. Please contact our Mail Manager at (406) 444-1913.

What types of files and programs do you work with?

We use several types of software including:

  • Adobe Acrobat Pro X ( .pdf )
  • Adobe InDesign CS6 ( .indd )
  • Adobe Illustrator CS6 ( .eps, .ai )
  • Adobe Photoshop CS6 ( .psd, .jpg, .png, .tiff )
  • Microsoft Excel 2010 ( .csv, .xls, .xlsx )

We can also use other Microsoft 2010 or older Microsoft and Adobe products, however, due to the nature of Microsoft products like Word, Publisher, and Powerpoint we cannot gaurantee that what you see on your screen is what we see on our screens. Please provide a hard-copy sample so we can verify that what we are printing is the same as what you expected.

Please be aware that some older version of the software do not "upgrade elegantly" which means there may be issues with how images and text appear and print. Our graphics team is more than willing to work with you to make sure that you get what you expect through the use of proofing a hard-copy of the documents

What type of bindery services do you offer?

We offer several types of bindery based on your budget needs and project appearance.

  • Corner-Staple: The most simple and cost-effective manner of binding. Depending on the project we can staple horizontally, vertically, or in a slant.
  • Side-Stitch: Two or three staples along the binding edge of a document. Another inexpensive method of binding often used in conjunction with 3-hole punch.
  • Saddle-Stitching: Also known as saddle-stapling or "bookletmaking" is common for small booklets, calendars, pocket-size address books, and some magazines. Binding with saddle-stitching creates booklets that can be opened up flat.
  • Tape-binding: A process that wraps and glues a piece of tape around the spine of the document and then activates the thermal adhesive on the glue strip to bind the book together. Similar to perfect-binding.
  • Perfect-binding: Method of binding in which the pages are held together and fixed to the cover by means of flexible adhesive as in paperback books and is more expensive than saddle-stitching, stapling, or tape binding.
  • Coil-binding: Also known as spiral binding, is a commonly used book binding style for creating documents, reports, presentations and proposals. Spiral bound books can open flat on a desk or table and offer 360 degree rotation for easy note taking. This binding style is durable and is often used for documents that need to be mailed.
  • Shrink-wrap: Inexpensive finishing option in which documents are packaged in a tear-off plastic wrapping.

Do you print from hard-copy?

Yes, but printing from a hard copy is like taking a picture of a photo on the wall. With some extra work it can look really nice, but printing can give a downgraded look and feel to the overall document. Although we are able to print from some hard-copies items such as colored paper, gradients and shades, and photos make it much more difficult to make proper color matching and quality matching products.

Better quality can be obtained from an electronic file (Adobe InDesign, Illustrator, Photoshop; Microsoft Word, PowerPoint, Publisher, Excel are all useable). Sending photos that were originally put into a file is much more helpful for making sure your product is clean, crisp and shows up best in print.

Our graphic designers can work with you through proofing to recreate a document to allow for future changes and give a crisp clean look to text and images.

Why does the print out look different than my screen?

There are several reasons that this difference may occur which includes color modes (CMYK vs RBG vs PMS), monitor calibrations, and printer calibrations.

First lets cover color modes & what the letters mean:

  • CMYK is a four color print process consisting of Cyan, Magenta, Yellow and Black
  • RGB is used for on-screen images consisting of Red, Green and Blue. It is the basic color model on computers and is used for Web graphics, but it is not used for print production.
  • PMS (Pantone Matching System) is a solid color matching system. It is a purchased color/ink, which is blended to provide a consistent and perfect match to the colors specified in the Pantone color guide. PMS inks are generally used in offset printing and limited other processes.

CMY(K) colors work by "subtracting" or absorbing light reflected from a white piece of paper. With no ink or toner on the page, 100% of the light is reflected back to the eye and the paper appears white. By adding 100% density of each C, M, Y, (ink, toner) to a sheet, they absorb all the (white) light and we perceive the color as black (the absence of all color). By varying the amounts of Cyan, Magenta and Yellow, we can produce a immense number of colors, however, not as extensive as the gamut of color produced in the RGB method. While 100% CMY will produce black by themselves, black toner/ink is often added to them to provide more density and smoother transitions.

RGB works in the opposite way. Your computer monitor is essentially black, and light is added to produce color. When all 3 colors are added at 100%, it will produce white.

Both CMYK and RGB can approximate Pantone colors, some more satisfying than others. CMYK and RGB colors generally differ from each other. While some CMYK and RBG colors translate to print very well, others such as vibrant blues and oranges may print substantially different than what appears on screen.

So what can I do when I design for print?

  • Make sure to use CMYK or Pantone (PMS) color pallettes
  • Provide hard copies of the color that you expect to get so the graphic artists can adjust the colors for printing on specific press machines
  • Convert your workspace to CMYK (this can easily be done in all Adobe software products)

Please keep in mind that NOT all monitors are not calibrated the same, therefore the colors will display differently on all monitors and monitor types (such as CRT vs. LCD). You will see more vivid colors on a standard CRT monitor and more muted and sometimes washed out colors on an LCD monitor.

What can you tell me about mail service requests?

  • Address Service Request (ASR): An endorsement which, when printed below the return address on a mailing piece, authorizes the USPS to provide the new address (when known) of a person at the address on the mailing piece. Undeliverable and unforwardable mail is returned to the sender. There is a fee for this service.
  • Return Service Requested: An endorsement that requests the USPS to return an undelivered mail piece with the new address or the reason for non-delivery.


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